Healthcare Quality
Big bucks headed to NorCal to boost EHR adoption: Many practices concerned with privacy, security is PDF  | Print |  Email

By Rebekah Stone Hart

In mid-December, President Obama announced that he would allocate $88 million to boost electronic health record (EHR) adoption — part of nearly $600 million in federal funding targeted at community health centers in the $787 billion federal economic stimulus package approved by Congress earlier this year.

Meanwhile, Centers for Medicare & Medicaid Services (CMS) announced that California will receive an additional matching grant of about $2.48 million to lay the groundwork for the state’s administration of incentive payments for electronic health record usage by health care providers who participate in Medi-Cal, California’s Medicaid program.

And under the federal economic stimulus package, individual Medicaid providers will be eligible for $63,750 in incentive payments over six years if they demonstrate “meaningful use” of EHRs.

Yet even with the cash incentives to adopt electronic records, many health care providers are hesitant to convert, according to two recent studies published in the Journal of the American Medical Informatics Association.

According to a survey of more than 1,000 family practice and specialty physicians:

  • 86 percent believe health data exchange can improve care quality;
  • 75 percent believe it can improve efficiency;
  • 70 percent believe the systems can help reduce costs and yet
  • 71 percent of respondents described themselves as “somewhat” or “very concerned” about patient privacy and security issues associated with electronic records.

 

UC San Francisco was faced with just such a data breach this fall, when an external hacker may have obtained “temporary access to e-mails containing (patients’) personal information,” as a result of a late September phishing scam, though the breach wasn’t publicly disclosed by the university until mid-December.

Officials said there was “no indication that unauthorized access to the e-mails actually took place,” but as a precaution, more than 600 patients were alerted to the breach.

While the fear of an inability to adequately protect patient records is a concern many physicians share, 81 percent believe that EHR systems allow patients and health care providers to maintain open channels of communication, according to the Journal of the American Medical Informatics Association.

And opening those channels of communication is an explicit goal in delivering a high quality of care for Kaiser Permanente, the Oakland-based health organization that recently announced a partnership with the Department of Veterans Affairs to launch a pilot program that would link each organization’s EHR systems. Beginning in mid-December, physicians at Kaiser and VA hospitals in San Diego County had electronic access to patient records at both organizations, with hopes that the program will quickly spread throughout California, and then nationwide.

Practice Issues

With major health organizations converting to EHR en masse, funding incentives available, and Medicare reimbursement penalties looming, resistance to EHR adoption is quickly becoming obsolete. So how does your practice cash in on the incentives while they’re here?

The Office of the National Coordinator for Health Information Technology recently released key updates about available funding for EHR adoption, with two main initiatives seeking to improve the quality and efficiency of health care delivery.

The first, Regional Health IT Extension Centers (or RECs), is an incentive program to promote use of EHRs by health care providers that participate in Medicare and Medicaid. Funds were set aside to establish regional extension centers, envisioned as local support organizations that provide technical assistance to health care practitioners in a defined region during their transitions to EHR and beyond. Approximately 70 RECs nationwide will each support 100,000 primary care providers for four years, after which the entities are expected to be fully self-sustaining. The REC program includes the establishment of the Health IT Research Center, a national body that will collect and distribute best practices in health IT adoption to RECs. Awards average $8.5 million, with an award floor of $1 million and a ceiling of $30 million. The deadline for applications is Jan. 29, 2010.

The second, Health IT Beacon Communities, will fund 15 “beacon communities” nationwide, which must have EHR adoption rates of at least 30 percent of health care providers in urban areas and 25 percent of providers in rural communities and are expected to achieve measurable improvements in health care quality, safety, efficiency and population health. Award amounts are expected to range from $10 million to $20 million for three-year, cooperative agreements. Letters of intent are due Jan. 8, with full applications due Feb. 1.

Individual physicians can receive funding for EHR adoption from either of these two initiatives, once they are established in Northern California to dole out goodies. REC programs are intended to begin serving their communities in March 2010, and Beacon Communities should begin providing support to physicians in April.

Rebekah Stone Hart is the editor of the Healthcare Journal. She may be reached at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


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Last Updated on Friday, 08 January 2010 13:58
 
Medi-Cal Program to Change Claim Processing Company? PDF  | Print |  Email

Last week, the California Department of Health Care Services announced plans to change contractors to manage claims processing for Medi-Cal. Dallas-based Affiliated Computer Services (ACS) will replace HP Enterprise Services.

The new 10-year contract is worth about $1.4 billion. The bidding process took more than two years to complete.

California Department of Health Care Services (DHCS) Director David Maxwell-Jolly said in a statement that the process was fair and resulted in a contract that is good for the state.

“This bid process was an exhaustive, detailed, and labor-intensive effort,” said Maxwell-Jolly. “We went to great lengths to devise a system that ensures the state will receive outstanding services for its investment.”

Citing an ongoing contract process, an ACS spokesperson would only say that the company is moving forward.

“We are pleased about the Notification of Intent to Award and we look forward to finalizing the procurement,” said a company spokesperson.

California Department of Health Care Services officials said they intend to keep computer disruptions to a minimum during the transition.

However, according to a report in the Sacramento Bee, HP Enterprise Services (which has had the contract with the state since it purchased Electronic Data Systems) was considering appealing the award.


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Last Updated on Friday, 08 January 2010 13:58
 
Catholic Healthcare West avoids Nurses Strike; Sets H1N1 Hospital Safety Standards PDF  | Print |  Email

More than 12,000 nurses at 28 Catholic Healthcare West hospitals struck a last-minute deal with management to improve safety during pandemics at those hospitals, and also receive a 20% wage increase over the four years of the contract.

Catholic Healthcare West is California’s largest nonprofit hospital chain. The nurses were scheduled to go on strike last Friday.

A registered nurse in Sacramento, for instance, will start at more than $42 an hour, up to $56 an hour, during the first year of the contract. Wages will increase five percent each year of the contract.

The Executive Director of the California Nurses Association, Rose Ann DeMoro, said in a statement that it was the safety standards, not the money that was important.

“With this historic agreement, we are charting a new course for limiting the spread of not only swine flu but all other dangerous pandemics that are yet to come,” she said.

The contract includes the creation of a new system-wide emergency task force, that will be comprised of nurses and hospital representatives that will come into being after a pandemic emergency is declared. This task force will

  • monitor system-wide preparedness and set uniform standards on full implementation of federal, state and local guidelines;
  • ensure the availability of the property safety protective equipment;
  • set standards for communication and training policies for all hospital personnel; and
  • take other needed steps, such as consideration of off-site emergency triage and treatment.

 


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Last Updated on Friday, 08 January 2010 14:03
 
How Long Does a Managed Care Patient Wait for an Appointment? PDF  | Print |  Email

If your patients are among the 20 million Californians who are enrolled in a managed care plan, what kind of wait do they have before they can get an appointment to see you?

If you answered 59 days, as it is in some parts of the Los Angeles area, you’re right. And that is the average wait for new HMO patients to see their family physician. Some patients wait much longer.

In reply, the California Department of Managed Health Care, over the objections of many managed care plans, is developing regulations that specify that appointments for non-urgent primary care will have to be made within 10 business days. Non-urgent appointments with specialists will have to be set within 15 business days. Guidelines for dentists who practice in managed care plans are also being set.

Also part of the regulations are that most urgent care appointments must be available within two days and that after-hour emergency calls to a doctor must be returned within 10 minutes.

This situation was first recognized in 2002, when a ‘Timely Access Law’ was passed by the California Legislature. Lawmakers were concerned that HMOs were both delaying access to care and not contracting with enough physicians.

Lucinda Ann Ehnes, the director of the California Department of Managed Health Care told the California Healthline that while this was not just a problem in California, it needs to be addressed.

“California is poised to become the first state in the nation to provide patients with predictable wait times,” she said.
Ehnes said the problem is not the individual physician who wants to provide quality care and take time with each patient.

“In reality, the regulations put the burden of providing time-specific standards on the health plan, not the individual provider,” she said. “That means that plans must have a strong and varied provider network to ensure that appointments can be made within the specified time frames.”

Patrick Johnston, the President and CEO, California Association of Health Plans, said in a statement to California Healthline that the underlying problem is a lack of physicians and not enough reimbursement, not plans delaying coverage.

“The California HealthCare Foundation found that California has only 59 PCPs per 100,000 people. And that supply is poorly distributed, leaving some rural counties with far fewer primary care doctors than is recommended, per capita,” Johnston said.

“No matter how many rules health plans or doctors have about how long patients should wait to be seen or have an e-mail or phone call returned, rules will not address the root problem of a low supply of physicians,” he continued.

 


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Last Updated on Friday, 08 January 2010 14:04
 
Survey Results: Medical Organizations Falling Behind on Protecting Patient Information PDF  | Print |  Email

A survey paid for by a San Jose company finds that health care IT professionals believe their organizations do not do enough to protect patient records and that senior management could easily make protecting patient and physician information a priority.

The survey found that a majority of survey respondents say their organizations had one or more data breaches that involved the loss of patient health information. Of those respondents, a third replied that most of the data breaches involved electronic health information stored on databases.

According to the study, more than 60% of IT professionals replied that their organizations do not have enough resources to meet privacy and data security requirements; while 70% said patient data protection was not a priority for senior management.

The most frequently cited security measures are

  • policies and procedures (81%),
  • anti-virus and anti-malware systems (69%),
  • training and awareness programs (67%) and
  • perimeter controls such as multilayered firewalls (61%).

HIPAA rules

Healthcare IT security professionals at seven large hospitals and medical groups were also surveyed about how new HIPAA rules about patient confidentiality are teamed with the productivity tools and benefits of electronic medical records.

Those surveyed responded that the HIPAA rules were a good start to improve electronic record protection, but not the final answer. The survey cites two challenges for going to electronic records and meeting HIPAA and security requirements: understanding and applying the new rules to patient data; and receiving management support for implementing proper security measures.

The study was done by the Ponemon Institute, an independent researcher on privacy, data protection and information security policy, and sponsored by San Jose-based LogLogic. More than 500 IT practitioners from healthcare organizations were surveyed.


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Last Updated on Friday, 08 January 2010 14:05
 
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